Privacy Policy

1. Who We Are

Zanvy is an Australian for-sale-by-owner (FSBO) property listing platform available on iOS. It allows private sellers to list residential property directly, and allows buyers to browse listings and contact sellers — without agents or commission.

Contact: support@zanvy.com.au

2. What Personal Information We Collect

We collect personal information that is reasonably necessary to provide our services. This includes:

• Identity information: your full name and email address when you create an account.
• Contact information: phone number, if provided for buyer or seller enquiries.
• Property information: property address, suburb, state, postcode, asking price, property details, and photos you upload as part of a listing.
• Payment information: credit or debit card details when paying listing fees. Card data is processed and stored by Stripe — Zanvy does not store full card numbers or CVVs.
• Communications: messages exchanged between buyers and sellers through the in-app chat feature.
• Usage data: information about how you interact with the app (e.g. screens viewed, features used) to help us improve the service.
• Device information: device type and operating system version, collected by our infrastructure providers for security and operational purposes.

3. How We Collect Personal Information

We collect personal information:

• Directly from you when you create an account, submit a listing, send a message, or contact support.
• Automatically when you use the app, through our infrastructure and analytics providers.
• From Stripe, when a payment is processed, to confirm transaction status.

We collect personal information only by lawful and fair means, and not in an unreasonably intrusive way.

4. Why We Collect and Use Your Information

We use your personal information to:

• Create and manage your Zanvy account.
• Publish and manage your property listings.
• Facilitate communication between buyers and sellers via in-app chat.
• Process listing fee payments securely via Stripe.
• Send transactional emails (e.g. account verification, listing confirmations, payment receipts).
• Send push notifications about enquiries and listing activity (only if you have granted permission).
• Respond to support enquiries.
• Improve and maintain the Zanvy platform.
• Comply with legal obligations.

We will not use your personal information for any purpose that is unrelated to the above without your consent.

5. Disclosure to Third Parties

We do not sell your personal information. We share data only with the following trusted third-party service providers, and only to the extent necessary for them to perform their services:

Each of these providers has their own privacy policy governing how they handle data. Where personal information is disclosed to overseas recipients, we take reasonable steps to ensure it is handled in accordance with the Australian Privacy Principles.

We may also disclose personal information if required to do so by law or in response to a valid request by a government or law enforcement authority.

6. Listing Visibility

Property listings you publish on Zanvy — including the property address, photos, asking price, and listing description — are visible to all users of the app. Your name is only shown on your listing if you choose to display it; you may opt to be shown as "Private Seller" when creating your listing.

Your email address and phone number are never displayed publicly on the platform. All buyer enquiries are routed through the in-app chat system.

7. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. Our security measures include:

• Encrypted data storage and encrypted communications (HTTPS/TLS).
• Row-level security policies on our database, ensuring users can only access their own data.
• Payment card data is never stored on Zanvy servers — it is processed exclusively by Stripe, a PCI-DSS compliant payment processor.
• Access to backend systems is restricted to authorised personnel only.

No method of electronic storage or transmission is 100% secure. If you become aware of a security issue, please contact us at support@zanvy.com.au.

8. Data Retention

We retain your personal information for as long as your account remains active, or as long as is necessary to provide our services and comply with our legal obligations.

When you delete your account, we will delete or de-identify your personal information within a reasonable period, except where we are required by law to retain it (for example, payment records for tax purposes).

9. Your Rights — Access, Correction and Deletion

Under the Australian Privacy Principles, you have the right to:

• Request access to the personal information we hold about you.
• Request correction of personal information that is inaccurate, out-of-date, or incomplete.
• Request deletion of your account and associated personal information.

We may need to verify your identity before processing a request. In some circumstances we may be unable to provide access or delete information (for example, where retention is required by law), and we will explain why if that is the case.

10. Cookies and Tracking

The Zanvy mobile app does not use cookies. The Zanvy website (zanvy.com.au) may use standard web server logs for operational and security purposes. We do not use third-party advertising trackers or analytics cookies on our website.

11. Children's Privacy

Zanvy is not directed at children under the age of 18. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us with personal information, please contact us and we will delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make material changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of Zanvy after changes are posted constitutes your acceptance of the updated policy.

13. Complaints

If you believe we have breached the Australian Privacy Principles, you are entitled to make a complaint. Please contact us first at support@zanvy.com.au so we have the opportunity to resolve your concern.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

14. Contact Us

For any questions, requests, or concerns regarding this Privacy Policy or your personal information, please contact:

Zanvy
ABN: 74 324 926 220
Email: support@zanvy.com.au